|Dial Out with *9 to Show the Number of Your Line|
|Tuesday, July 02 2013|
It's doubtful that any of us got ready for work today without at least a passing glance in the mirror. But have you ever considered paying a little attention to how your outbound phone calls from the medical center appear to folks on the other end of the line?
If you pick up your office phone and place a call using only “9” to get out, the phone number that registers on the recipient's ID device is a general university number. The fix, in case you’d like to display your dedicated office line instead? Simple. Dial “*9” instead.
So, which phones here have this *9 feature? In general, it’s available at main sites such as URMC, Strong Memorial Hospital, Highland Hospital, Clinton Crossings, 919 Westfall, CVRI, and some remote sites that are connected to the University telephone system. As a rule, it’s safe to assume that if you’re able to dial five digits to reach other UR personnel by phone, your phone does have the very helpful *9 feature. Go ahead—give it a shot, and see if you’re equipped!
Why the big effort to make our numbers more readily known?? Because we’ve heard frustration from patients, families, and staff alike. Missed calls from the generic number UR number, (585) 756-4800, are frustrating for recipients—especially our patients, who might feel especially anxious (and disempowered!) when they're left without any clue as to how to quickly get back in touch. (When you do call this generic number back, an automated response attempts to redirect you by providing other phone numbers for you to try—which can be undeniably difficult if you don’t know who, or maybe even which hospital or department, you’re trying to hunt down.)
Director of University Information Technology Robert Evangelista underscored the potential reach of this *9 feature, calling it “another hidden gem of the University’s infrastructure.”
“We hope to get word out about it, especially in the medical center, and make it not so hidden,” he said. “Using *9 could make for smoother communication between health care professionals and patients. We need to clear away as many obstacles as possible, whenever we communicate—particularly given the sometimes urgent nature of phone calls. Having an inbound number displayed for a call often helps those receiving the call.”
So remember: Dial out with *9 to show the number of your line. It’s an extra little step you can take that could make a big difference to someone.
A complete selection of telephone features and user guides is available at http://www.rochester.edu/it/networking/telephone_services.html.
AIf you want to know more about health care reform, here’s a simple suggestion: Grab a cup of coffee with someone in IT.
See, reform can’t happen on paper. Its ideas are too lofty, too complex. They’re only achievable with smart technologies—and such infrastructure only gets built if a small army of really smart people scramble to help bring the vision to fruit.